TL;DR
- Update your card yourself. Log in to your account on our website and add the new card under your payment methods.
- Make sure your plan uses the new card, so the next payment goes through.
- Failed payments are tried again automatically. We’ll also let you know.
- Domain and email billing is separate, with its own login.
How to Update Your Card on File
- Log in to your account on our website. Forgot your password? Use the “Lost your password?” link on the login page.
- Go to your payment methods and add your new card.
- Check that your plan uses the new card. Not sure it does? Email us, and we’ll check.
What Happens If an Automatic Payment Fails?
- The payment is tried again automatically.
- We’ll let you know. We forward the notice or send you a new payment link.
- Update your card using the steps above, so the next try goes through.
Domain Billing Is Separate
Domains bought through us are billed through a different system, with its own login. Need that login? Ask us, and we’ll send instructions.
What Webmaster For Hire Recommends
- Update your card as soon as it changes, before the next payment is due.
- Forward billing notices you don’t recognize. We’ll tell you what each one is for. See Where Do I Find My Invoices, Receipts, and W-9?
:: Common Questions ::
Why Won’t My Payment Link Work?
Email us. We’ll check it and send you a fresh link.
Why Did I Get a Payment Notice for Something That Isn’t Due Yet?
Forward it to us, and we’ll check what it’s for.
Is My Card Information Safe?
See What Payment Methods Do You Accept, and Can I Pay Online?
Payment Still Not Going Through?
Contact us, and we’ll sort it out with you.
