WordPress Support Services

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WordPress Maintenance is Important for Your Website Security

“WordPress is used by more than 60 million websites, including 33.6% of the top 10 million websites as of April 2019. WordPress is one of the most popular content management system solutions in use.” WordPress Wikipedia

With any CMS (Content Management System) website, there are monthly updates, daily backups, and constant monitoring required for security. The structure itself and the plugins (added functions) regularly have monthly updates (just like your computer). These are for security patches, program updates, and added features.

Unfortunately, most business owners don’t remember to complete these tasks monthly or simply don’t feel comfortable in case something breaks.

Our WordPress Support service includes 24-hour repair and restore services should your website get hacked.

It’s the ugly side of having a website. Hackers use web searches to find out-of-date plugins, themes and core files with vulnerabilities that they know how to exploit!

It’s not personal, and all sites will experience brute force attacks regularly. These are systematic methods that hackers or their bots use, trying every possible password or passphrases with the hope of eventually guessing correctly to enter your WordPress admin area. The cost to clean up a hacked website can be expensive, but we include it in the service.

Why Hire a Webmaster for Your WordPress Support Services?

We have the tools and skills to manage your updates, backups and monitoring. Additionally, when a plugin releases an update but has a bug in it, we can restore that plugin until the plugin developers fix it. If a plugin deprecates (no longer supported by the developer), we can recommend a new one and install it.

Process:

The Process to Build Your Business Website

  • Step 1: Sign up for your preferred package. During sign-up:

    • Create a unique W4H administrator account,
    • Add your current Hosting access information,
    • Add your domain Registrar, and
    • Add your theme name. If the theme was purchased, add from where and the access information for updates.
  • Step 2: Set-up:

    • All security and monitoring plugins are installed,
    • We run an initial manual backup for your website, and
    • We run all initial updates.
  • Step 3: Daily / Monthly Maintenance:

    • Backups auto-run every day storing to cloud-based storage,
    • Website monitoring runs 24/7,
    • Updates run once a month, and
    • Summary Reports are emailed to you monthly.
  • If Needed

    • Repair & Restore – 24-hours upon notification (by either monitoring or from you), we perform malware removal and hack repair for your website

Benefits & Features of WordPress Website Management

WordPress Theme Updates

By obtaining access to the site from where your theme was purchased, we update it regularly. Besides security patches and bug fixes, many times, theme developers add new features to updates that may be beneficial to your website.

For an eCommerce website using WooCommerce and due to its updates, your theme’s files may require other updates to access the new features introduced.

WordPress Plugin Updates

Plugin vulnerabilities caused by not updating them is the leading cause of website hacks.  Updates typically include security patches and updates for WordPress structural update changes. In addition to updates, plugins may need to be removed when no longer supported by their developers.

WordPress Structural Updates

Your WordPress core structure is the mainframe for your website. Before any plugins or themes are added, your core CMS is made up of over 100 files plus your database. It is highly essential to keep that core updated for security purposes.  Additionally, the developers of WordPress are continually adding new features that are beneficial for your website’s health and more.

Automated Daily Cloud Backups

Daily data backups are essential. Should your website get hacked, backup files are necessary to restore them. Automated backups mean there will be no missed days and no relying on humans to remember. They give your webmaster multiple options should any one or more backups become corrupted.

Security Monitoring & Uptime Systems

Continual intelligent security monitoring of your website helps to identify vulnerabilities, file changes, and attacks.  If your site goes down (no longer visible through a web browser), your webmasters can act promptly and fix any issues.

Malware scanning and protection alert your webmaster to potential security threats.

WordPress Support Packages by Webmaster For Hire

All packages include:

Set up

  • On-boarding to our website monitoring,
  • Run a malware scan on the current website, and
  • Add security plugins.

Regular services perform:

  • Daily cloud backups
  • Monthly updates of WordPress structure, as available
  • Monthly updates of all plugins, as available/access given, and
  • Monthly updates of theme, as available/access given

As needed services included

  • 24-Hour malware repair and restore, upon notification by either site owner or via our monitoring service.

Basic WordPress Support:

Include:
  • Basic WordPress website with some functionality (i.e., gallery, portfolio, etc.)
  • Monthly payments of $100/month for one single or
  • Annual payment of $1,020 ($85/month) which includes SSL Certificate – $190 value, and
  • Both Billing Periods have a $150 one-time setup fee.

$100/month $1,020/year

Advanced WordPress Support:

Include:
  • eCommerce Site, Membership Sites, Multi-language sites, or WordPress Multi-site (up to 5 domains),
  • Monthly payments of $198/month for one single eCommerce website or one Multi-site (up to 5 domains) or
  • Annual payment of $2,160 ($180/month) which includes SSL Certificate – $190 value, and
  • Both Billing Periods have a $250 one-time setup fee.

$198/month $2,160/year

Frequently Asked Questions

Help! Someone hacked my website. Can you fix it?

Yes! Simply get started with one of our plans, and we will repair and restore your site within 24 hours.

Do you clean up malware?

All our packages include malware cleanup. Cleaning malware includes:

  • Scan the site,
  • Remove all malware,
  • Check the website for any vulnerable areas
    (including outdated or deprecated themes or plugins with known vulnerabilities),
  • Then, we perform a security set-up to your website to protect against future attacks, and

Send you a list of any plugins requiring replacement and a plan of action to protect your website in the future.

Will this guarantee that my site will never be hacked?

No. We wish we could answer differently. Unfortunately, if Microsoft’s customers* can be hacked, anyone can be. There are too many potential paths that hackers can use to be able to guarantee a site won’t get hacked. HOWEVER, we do have a 24-hour repair and restore policy upon notification (by either our monitoring software or you via email or phone).

* “Around 1.2 million Microsoft accounts were compromised in just January 2020, and almost all of them could have been secured by enabling a single setting.”

How do I send you my login credentials & what is your onboarding process?

Choose your preferred plan.  During your sign-up process, there will be opportunities for you to add your credentials.

We will need:

  • Domain Registrar (where your www is registered (i.e., Godaddy),
  • Hosting credentials (i.e. log in data),
  • Our unique administrator user account (found at: WordPress Dashboard > Users > Add New … Use email: wpsupport@webmasterforhire.us and user role: Administrator. We’ll create our password), and
  • Site and Credentials where your theme was purchased, if known.

If you do not have the information during the sign-up process, we will create a support ticket in our system to email you for the information. We use this same system if we can’t login with the provided information.

Once we receive all credentials, it will take up to 2 Business Days to complete. You will receive an email upon completion via our support ticket system.

Does it matter what hosting provider I'm using?

No. If you are with a web host provider that you are happy with, you can stay with them. We will log into that account and your domain to set up the CDN (content delivery network), firewall and monitoring services.

If you do not have a hosting account or prefer to leave your current host, we do have hosting.

What if I have multiple (2+) sites that need to be maintained?

More than one website is not a problem. We can manage 1, 2, 10, 100, or more sites.

If your site is a WordPress Multi-site (multiple websites or network of websites within a single instance of WordPress), our Advanced Website Support package allows a Multi-site with up to 5 domains.

For more than one website, our packages are for one domain, subdomain (i.e., subdomain.yoursite.com), or a single site.

You’ll need to purchase one package for each website or subdomain you wish to have us manage. Simply choose the package that is right for each of your sites.

Do you manage WooCommerce websites?

Yes. Our Advanced Website Support package allows for websites with WooCommerce, Membership websites, or multi-language websites.  Since these websites take more resources to manage, we have created a package specifically for them.

Do you offer phone support?

Yes.  Our customers get our business number for during work hours (M-F, 9 am – 5 pm EST/EDT) and a cellphone number for afterhours emergencies.

Are there any websites that you do not support?

Yes, we do not allow any website that stores secure data (credit card numbers, medical information, social security numbers, or any information that requires high privacy level security) in the website’s database. Data of this nature requires storage in a highly secure, encrypted database.

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