TL;DR
- Want to know your retainer hours? Ask us. We’ll send your balance for the month.
- New staff member? Tell us who they are and what they need access to.
- Cancel a monthly plan anytime by email, before your next renewal date.
- Moved to our servers? Save the email with your hosting access details.
How to Check Your Retainer Hours
Email us, and we’ll tell you how much time you’ve used and how much is left this month. We also let you know before a request goes over your hours. See How Do Webmaster Retainer Hours Work?
How to Add a New Staff Member
Email us to tell us who they are and what they need access to. When someone leaves, tell us that too.
We’ve seen a business lose the one person who had the logins. It took nearly a month to get access back. We try to keep a current person on file for every login, so you always have someone with access.
How to Cancel Your Plan
- Email us before your next renewal date, or cancel in your account. Payment terms are in our Terms of Service.
- Leaving us for another webmaster? See How to Switch to a New Webmaster Without Losing Your Website
Accessing Your Hosting After a Move to Our Servers
When we move your site to our servers, we email you your hosting access details. Save that email for future reference.
What Webmaster For Hire Recommends
- Keep your contact list current. Tell us about staff changes as they happen.
- Ask about your hours before a big request, so you know whether it fits this month.
:: Common Questions ::
Do I Have to Subscribe to Your Newsletter?
No. It’s optional, and we ask before adding anyone.
Can I Change My Retainer Hours Instead of Cancelling?
Yes, anytime. Changing hours is covered in the retainer hours article linked above.
Need Help With Your Account?
Contact us, and we’ll take care of it.
