---
title: How to Check Your Hours, Add Staff, or Cancel Your Plan
description: "## TL;DR - **Want to know your retainer hours?** Ask us. We'll send your balance for the month. - **New staff member?** Tell us who they are and what they need access to. - **Cancel a monthly plan anytime** by…"
url: "https://webmasterforhire.us/knowledge-base/working-with-webmaster-for-hire/check-hours-add-staff-cancel-plan/"
updated: "2026-10-19"
category: Working With Webmaster For Hire
---

# How to Check Your Hours, Add Staff, or Cancel Your Plan

## TL;DR

- **Want to know your retainer hours?** Ask us. We'll send your balance for the month.
- **New staff member?** Tell us who they are and what they need access to.
- **Cancel a monthly plan anytime** by email, before your next renewal date.
- **Moved to our servers?** Save the email with your hosting access details.

## How to Check Your Retainer Hours

Email us, and we'll tell you how much time you've used and how much is left this month. We also let you know before a request goes over your hours. See [How Do Webmaster Retainer Hours Work?](/knowledge-base/working-with-webmaster-for-hire/how-webmaster-retainer-hours-work/)

## How to Add a New Staff Member

Email us to tell us who they are and what they need access to. When someone leaves, tell us that too.

We've seen a business lose the one person who had the logins. It took nearly a month to get access back. We try to keep a current person on file for every login, so you always have someone with access.

## How to Cancel Your Plan

- **Email us** before your next renewal date, or cancel in [your account](https://webmasterforhire.us/shop/my-account/). Payment terms are in our [Terms of Service](https://webmasterforhire.us/terms-of-service/).
- **Leaving us for another webmaster?** See [How to Switch to a New Webmaster Without Losing Your Website](/knowledge-base/working-with-webmaster-for-hire/switch-webmaster-without-losing-website/)

## Accessing Your Hosting After a Move to Our Servers

When we move your site to our servers, we email you your hosting access details. Save that email for future reference.

## What Webmaster For Hire Recommends

- **Keep your contact list current.** Tell us about staff changes as they happen.
- **Ask about your hours before a big request,** so you know whether it fits this month.

## :: Common Questions ::

### Do I Have to Subscribe to Your Newsletter?

No. It's optional, and we ask before adding anyone.

### Can I Change My Retainer Hours Instead of Canceling?

Yes, anytime. Changing hours is covered in the retainer hours article linked above.

## Need Help With Your Account?

[Contact us](https://webmasterforhire.us/contact-us/), and we'll take care of it.