TL;DR
- We work with your other vendors directly. That includes marketing agencies, designers, payment companies, publishers, and IT firms.
- Already have a marketing agency? Many of our retainer clients do, and we coordinate with the agency directly.
- When a vendor’s tool breaks, we find where the problem lives. If it’s on their side, they fix it. If it’s inside your site, we open the ticket and follow up.
- We translate. Confusing vendor emails and support replies get explained in plain English.
Working Alongside Your Marketing Agency
You don’t have to choose between a webmaster and a marketing agency. Many of our Webmaster Retainer clients have both, and we coordinate with the agency directly.
No agency? Our “Marketing Tasks Off Your Plate” services can handle some posting tasks for you. See Can You Take Marketing Tasks Like Social Media Posts Off My Plate?
How We Work With Your Other Vendors
As your webmaster, we deal with your vendors on your behalf. That might be a payment company, a booking tool, a publisher, or your IT firm.
- We send what they need. Files, data exports, and settings from your site.
- We ask for what we can’t reach. If a vendor controls a setting we can’t access, we ask them to change it.
- We push for a live call when emails go back and forth and nothing gets fixed.
When a Third-Party Tool Breaks, Who Fixes It?
A third-party tool is software from another company that connects to your website. Think online booking, a client portal, a payment page, or a newsletter signup.
- If the problem is on the vendor’s platform, the vendor fixes it. We’ll tell you that and help you find the right contact.
- If the problem is inside your website, we open the support ticket with the vendor and follow up until it’s fixed.
- Not sure a vendor email is real? Forward it to us. Some “warnings” about your site are really sales pitches.
What Webmaster For Hire Recommends
- Tell us before another developer works on your site. Two people changing the same site at the same time is how sites break.
- Loop us in on vendor emails about your website. We’ll tell you what’s real, what’s urgent, and what’s a sales pitch.
- Keep vendor accounts in your business’s name. See Who Owns My Website, Files, and Plugin Licenses?
:: Common Questions ::
Can I Hire Another Developer to Rebuild My Site While You Maintain It?
Yes. We keep your current site running and give your new developer what they need. Just tell us first, so we’re not both working on the site at once.
Can You Explain My Web Host’s Support Reply?
Yes. Host replies are often full of technical terms. We’ll explain what they’re saying and what happens next, sometimes with a short screen recording.
Can You Recommend a Developer for Work You Don’t Do?
We check with our team first. If nobody is the right fit, we’ll tell you straight.
Who Sets Up Sales Tax Software for My Online Store?
We can connect your online store to a third-party sales tax service. See our eCommerce Website Development page.
Want One Point of Contact for Your Website?
See our Webmaster Retainer, or request a consultation.
