WordPress Support Services
“There’s no silver bullet solution with cyber security, a layered defense is the only viable defense” - James Scott
GET MY FREE PROPOSAL
“There’s no silver bullet solution with cyber security, a layered defense is the only viable defense” - James Scott
GET MY FREE PROPOSAL
“WordPress is used by more than 60 million websites, including 33.6% of the top 10 million websites as of April 2019. WordPress is one of the most popular content management system solutions in use.” WordPress Wikipedia
With any CMS (Content Management System) website, there are monthly updates, daily backups, and constant monitoring required for security. The structure itself and the plugins (added functions) regularly have monthly updates (just like your computer). These are for security patches, program updates, and added features.
Unfortunately, most business owners don’t remember to complete these tasks monthly or simply don’t feel comfortable in case something breaks.
It’s the ugly side of having a website. Hackers use web searches to find out-of-date plugins, themes and core files with vulnerabilities that they know how to exploit!
It’s not personal, and all sites will experience brute force attacks regularly. These are systematic methods that hackers or their bots use, trying every possible password or passphrases with the hope of eventually guessing correctly to enter your WordPress admin area. The cost to clean up a hacked website can be expensive, but we include it in the service.
We have the tools and skills to manage your updates, backups and monitoring. Additionally, when a plugin releases an update but has a bug in it, we can restore that plugin until the plugin developers fix it. If a plugin deprecates (no longer supported by the developer), we can recommend a new one and install it.
By obtaining access to the site from where your theme was purchased, we update it regularly. Besides security patches and bug fixes, many times, theme developers add new features to updates that may be beneficial to your website.
For an eCommerce website using WooCommerce and due to its updates, your theme’s files may require other updates to access the new features introduced.
Plugin vulnerabilities caused by not updating them is the leading cause of website hacks. Updates typically include security patches and updates for WordPress structural update changes. In addition to updates, plugins may need to be removed when no longer supported by their developers.
Your WordPress core structure is the mainframe for your website. Before any plugins or themes are added, your core CMS is made up of over 100 files plus your database. It is highly essential to keep that core updated for security purposes. Additionally, the developers of WordPress are continually adding new features that are beneficial for your website’s health and more.
Daily data backups are essential. Should your website get hacked, backup files are necessary to restore them. Automated backups mean there will be no missed days and no relying on humans to remember. They give your webmaster multiple options should any one or more backups become corrupted.
Continual intelligent security monitoring of your website helps to identify vulnerabilities, file changes, and attacks. If your site goes down (no longer visible through a web browser), your webmasters can act promptly and fix any issues.
Malware scanning and protection alert your webmaster to potential security threats.
Set up
Regular services perform:
As needed services included
Yes! Simply get started with one of our plans, and we will repair and restore your site within 24 hours.
All our packages include malware cleanup. Cleaning malware includes:
Send you a list of any plugins requiring replacement and a plan of action to protect your website in the future.
No. We wish we could answer differently. Unfortunately, if Microsoft’s customers* can be hacked, anyone can be. There are too many potential paths that hackers can use to be able to guarantee a site won’t get hacked. HOWEVER, we do have a 24-hour repair and restore policy upon notification (by either our monitoring software or you via email or phone).
* “Around 1.2 million Microsoft accounts were compromised in just January 2020, and almost all of them could have been secured by enabling a single setting.”
Choose your preferred plan. During your sign-up process, there will be opportunities for you to add your credentials.
We will need:
If you do not have the information during the sign-up process, we will create a support ticket in our system to email you for the information. We use this same system if we can’t login with the provided information.
Once we receive all credentials, it will take up to 2 Business Days to complete. You will receive an email upon completion via our support ticket system.
No. If you are with a web host provider that you are happy with, you can stay with them. We will log into that account and your domain to set up the CDN (content delivery network), firewall and monitoring services.
If you do not have a hosting account or prefer to leave your current host, we do have hosting.
More than one website is not a problem. We can manage 1, 2, 10, 100, or more sites.
If your site is a WordPress Multi-site (multiple websites or network of websites within a single instance of WordPress), our Advanced Website Support package allows a Multi-site with up to 5 domains.
For more than one website, our packages are for one domain, subdomain (i.e., subdomain.yoursite.com), or a single site.
You’ll need to purchase one package for each website or subdomain you wish to have us manage. Simply choose the package that is right for each of your sites.
Yes. Our Advanced Website Support package allows for websites with WooCommerce, Membership websites, or multi-language websites. Since these websites take more resources to manage, we have created a package specifically for them.
Yes. Our customers get our business number for during work hours (M-F, 9 am – 5 pm EST/EDT) and a cellphone number for afterhours emergencies.
Yes, we do not allow any website that stores secure data (credit card numbers, medical information, social security numbers, or any information that requires high privacy level security) in the website’s database. Data of this nature requires storage in a highly secure, encrypted database.
Let’s schedule time to connect and discuss your specific needs..